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Original topic:

Touch Samsung A53 5G Sometimes it doesn't work

(Topic created: 11-22-2023 12:07 PM)
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Mujika1979
Astronaut
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A Series & Other Mobile

I have a Samsung phone A53 5G (SM-A536E/DS). Recently, the touch screen stops working and doesn't show any reaction, but it fixes itself after a few minutes, or when I hit it a few times with my hand, it fixes it, but it stops working again after a few minutes.
I have done these things but it didn't work:
1. I restarted the phone.
2. I removed the screen protector.
3. I updated the phone.
4. I changed the touch sensitivity.
please guide me.

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Samsung_Moderator
Community Manager
Community Manager
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A Series & Other Mobile

Hello Mujika1979,

Thank you for posting. Welcome to the Samsung Community. We understand how frustrating it is when the touchscreen of the phone is not responding correctly.

There are some simple ways to get the touchscreen working again when it’s frozen, unresponsive, or acting funny. Here are some troubleshooting steps to assist you with your phone touchscreen issues https://www.samsung.com/us/support/troubleshooting/TSG01213974/

If the issue persists after performing the steps, you can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
A Series & Other Mobile

Hello Mujika1979,

Thank you for posting. Welcome to the Samsung Community. We understand how frustrating it is when the touchscreen of the phone is not responding correctly.

There are some simple ways to get the touchscreen working again when it’s frozen, unresponsive, or acting funny. Here are some troubleshooting steps to assist you with your phone touchscreen issues https://www.samsung.com/us/support/troubleshooting/TSG01213974/

If the issue persists after performing the steps, you can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.