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Wifi and bluetooth disconnect when media is played

(Topic created: 01-21-2023 08:53 AM)
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mentallyafk
Astronaut
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I have a galaxy a13 5g and just today my phone has started doing this weird thing where it will turn off my bluetooth and wifi within about 10 or 15 seconds of me playing any sort of media. The connections to both wifi and bluetooth seem stable when I'm not playing media and until the connection just drops there seems to be no other issue when I am playing any media. I've restarted my phone 3 times and poked around with a bunch of setting turning bluetooth off for location scanning and going as far as to reset my network settings yet nothing has worked. I ran the little diagnostic thing samsung members has and when it checked "sensors" it said everything was fine and id assume bluetooth would be included in there. I haven't dropped my phone recently or gotten it wet and the bluetooth still works fine in my car. Any idea as to what is happening and how to fix it?

Edit:idk if those of you who have liked or commented on this post get notifs for the post being edited. Some people have been saying that they had the same issue I've been having and they turned off nearby share and and that seemed to fix it so I'd recommend trying that too. One of the posters said to make sure you long press on the nearby share icon in the notification panel and turn it off in the settings window it pops up but idk if that makes a difference. Also if anyone has taken their phone to a store and like had them look for a hardware issue I'd love to hear what they said. Final thing, if anyone has factory reset their phone I would love to hear if that fixed the issue or not because I'm considering doing it for my phone but I'm not looking forward to the several hours I'm going to be without a phone while I do that
AstridUnknown
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Mines been doing the same thing as well, it disconnects whenever I have some kind of sound playing such as tiktok or Spotify, then it turns off my internet and stuff like you've said, hopefully it'll be fixed in the next update or something?
nemphy
Astronaut
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This, exactly
Sue2be
Astronaut
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Ugh it's so irritating.
Sue2be
Astronaut
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What are our options here? How do we/ who do we contact about this? I'm losing my mind
Socks128
Astronaut
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I am having the same exact issue, using soundcore life A1s as well but have noticed that it is not because of the device but just Bluetooth in general, and same fixes didn't work for me.
Solution
user6qjHGpXqO0
Constellation
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Try turning off "Nearby Share." I had the same problem too, and then turned off this option and I haven't had any problems (yet).
AlienBob
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I turned off Google play services, uninstalled updates, turned Google play services back on. So far it's worked

Update: still working... Lemme know if it fixes for anyone else
TargetShuratt
Constellation
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Do I have to comment to see comments?
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TeeWright
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Mine too since last update. Bluetooth turns off the. Back on.
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userv95TniwciM
Constellation
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This phone is horrible. It's a good thing it was free.