[OFFICIAL] Samsung Community Updates: learn more about the exciting changes!

Samsung Team
Community Manager
Community Manager
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Hello Everyone!

Over the past several months we have been working to bring exciting new features and programs to the community that we're thrilled to announce today

Our goal this year is to make the Samsung Community a place that offers our members more opportunities to grow, connect with peers, and build your brand and reputation. To achieve that, in the following weeks we’ll be introducing….

 

  • New Community Badges
  • Re-launched Samsung Ambassadors (now with ranks, points, and badges!)

 

New Community Badges 

Our new badges will now look slightly different than the current line-up of badges. You’ll notice that the colors and styles have evolved to better communicate the accolades and milestones you have earned throughout your career here in the community. You’ll keep all the badges you’ve already earned. In addition to the existing badges we’re introducing new types of badges:

 

Onboarding Badges: these badges start at the beginning of your journey and you gain these badges as you complete specific tasks and challenges in the community.

 

Activity Badges: granted to community members based on completion of basic community actions. (Example: create a new topic, give or receive a like, gain accepted solutions, and many more activities and feats. 

 

Milestone Badges: awarded to the members who achieve multiple badges in different categories. (Example: 20 solutions, 20 likes, 20 topics published to gain a Milestone badge.)

Stay tuned for more badges being added throughout 2022 and beyond!

Click here for more information about badges.

 

Community Ranking

Ranks are a community-wide textual element labeling the level achieved by a member by meeting specific requirements. You will see other member ranks under their user handle and they identify how much that member has contributed to the community. 

 

What are the Community ranks?

 All Community members have a rank displayed next to their name, for example, Visitor, Top Contributor, Advisor etc. The ranks indicate if someone is relatively new to the Community, or if the person has been an active Community member for a long time, authored multiple solutions, received recognition from other members by earning "likes", and visits the community regularly. 

 

Though we don’t want to put the full requirements on public display to avoid any gaming of the system, we do understand that it can be helpful to your community journey to have an intimate understanding of how this all works

 

Progressing through the ranking ladder is based on an -all-time - combination of different actions to determine just how you stack against your fellow community members. Some of those actions include:

 

  • Adding a Like to a post to show that member how valuable and helpful you believe their submission is to the community.
  • Creating new insightful and helpful topics that lead to engaging conversations.
  • Replying to a post that ultimately resolves a member’s issue (Accepted Solution)
  • Visiting the community regularly to review new updates from your community team and other members. 

 

Of course this list doesn’t expose all of the machinery that runs the ranking progression system, but this should give you a peek into how you as a member can continue to grow and make a name for yourself here on the Samsung Community.

 

Rank Progression Through Activity

 

Level 1 - Start of your journey. This is your time to learn the ropes, have conversations with fellow Samsung enthusiasts, and build your profile. Stay active and you will steadily climb the ladder.

 

Level 2 and beyond - as you advance to the higher tiered ranks, the level of contribution necessary becomes more challenging. Here you should expect to create responses that are accepted as solutions, receive recognition by creating valuable and engaging posts, and visit the community regularly. 

 

Relaunching Samsung Ambassadors, the Samsung advocacy program!

 

The Samsung Ambassador program will be changing. This program is for you if you want to:

  • Get access to exclusive events and educational content
  • Connect with other advanced users of Samsung
  • Build your brand and reputation as the leading Samsung expert
  • Be featured in Samsung content and share your Samsung success stories
  • Help others understand what’s possible with Samsung by speaking at events, taking reference calls, and writing blog posts 
  • Have fun with a group of like-minded individuals who love Samsung as much as you do.

 

To participate, be sure to visit the Samsung community daily for new updates, earn badges, help others resolve common problems, receive recognition from your fellow Samsung experts, and continue your steady climb up the ranking ladder to earn your spot in the Samsung Ambassador program! 

  

Questions?

 

If you have any questions about these changes and new features, please feel free to ask your questions below and join the conversation! 

 

We hope you are as excited about these updates as we are!

 

-SamsungTeam

 

126 Comments
Nevernever
Astronaut
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I'd like a better understanding of who I'm following.
Bugwacker
Halo
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Looks good!
Shelliam
Halo
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Ya'll need a dedicated section solely for us to help troubleshoot faster.. For You, Samsung might I add.
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Oh yaaaaaaa
Redmaxx97
Astronaut
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Outstanding Samsung good news for a change
LowkeyB369
Astronaut
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This is new to me the community part,so hi everyone.
DeafGamer
Astronaut
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Amazing I'm following up
ID20110908
Constellation
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This is available in United States? I do this question because I have issues with all the time and costumers service never and ever help short history they never know nothing so can I have answer maybe here? Thanks
DeafGamer
Astronaut
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Amazing
a-guppy
Astronaut
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Yes... we get new stickers .. I mean badges . I want one. 😛
Speedyk8585
Cosmic Ray
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Yeah if I can't understand who I'm following then it's ointless 4 real 4 real.
user57chN196qC
Asteroid
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I think this is awesome! @Shelliam  We have a whole Get help section for troubleshooting. The community is peer to peer support, it's not a Samsung Hotline, The moderators help here and there, but if you need something from Samsung directly, your best bet is to call in, go to Social, or live chat speaking from experience. 

 

I just wish people would use the search option so I wouldn't have to scroll through multiple threads of the same junk to get to what I'm looking for.  Like PLEASE READ lol Some don't understand how a forum works. 

userEq66Behma6
Astronaut
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I think this is wonderful!  We have an entire Get help area for investigating. The people group is distributed help, it's anything but a Samsung Hotline, The arbitrators help to a great extent, however assuming that you  want something from Samsung straightforwardly, your smartest option is to bring in, go to Social, or live visit talking as a matter of fact.

I simply wish individuals would utilize the hunt choice so I wouldn't need to look at various strings of a similar garbage to get to what exactly I'm searching for. Like PLEASE READ haha Some fail to see how a discussion functions.

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I want to like the new badges, the problem is... They have no icon picture on them in the app like the old ones, yet they do in the emails that were forced out. I'd just like to be able to see what they look like in the app on my profile.
ZacB
Asteroid
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I'm interested in this new direction and going to make an attempt to commit
rilla311
Astronaut
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Why do u need community program for Samsung
UnknownUser2
Cosmic Ray
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Interesting to see where these features lead
Pawabè
Cosmic Ray
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😃😃😃
SMJ9
Astronaut
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I'm new here but own a lot of Samsung products 2 tv"s , note 10+ 512mb, s22ultra green 512mb, and soon a fridge . Name is Steve
dominickirkwood
Astronaut
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Same here make better people can use it be good use Samsung
GreenPepper
Constellation
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Awesome!
redbeard696969
Astronaut
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I want to be a part of the community
user4qf5RMct9m
Asteroid
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Looking forward to the changes. I've always thought that the members app could do more to engage its users.
user5X4RgyZFhs
Constellation
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Samsung is a great company and it is long term.

userB5A0EkWgf6
Constellation
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This is new to me the community part, so hi everyone.

BlackDiamond95
Constellation
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Interesting
jwaring77
Astronaut
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I find this all interesting
userB5A0EkWgf6
Constellation
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I find this all interesting love this.....

KGHamp
Astronaut
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Hello everyone, 👋🏾 I'm new to this community. I've been a Samsung user and fan for nearly 20 years. I've never used an Apple product, it's too much hype behind like it has superior quality over others.
BOOM-SHAKA-LAKA
Constellation
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THANK YOU!
MrSlimBusiness
Astronaut
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Great work samsung I haven't had any problems with my phone let's keep it up
BarryIppy
Astronaut
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Nice
Purpcookiegod
Astronaut
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This sounds interesting a hands on way to be a brand representative
tropigalsun
Astronaut
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Daughter just sent me this phone don't even have it hooked up to a carrier yet and I already love it
yio
Astronaut
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Es delo megor ojalá i todo funciona muy bien me encanta 💖
lovrlydimps
Astronaut
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How do I start
Billy35
Astronaut
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Yes how to know if your following me
culi
Astronaut
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ok
kevmichrich777
Astronaut
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k
JoniJo
Astronaut
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Love ❤ it
Rikka33
Astronaut
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Thank you for your services
BOOM-SHAKA-LAKA
Constellation
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Welcome 😊
ID20110908
Constellation
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How to get badget
user8f9KXURoPP
Constellation
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Nice! Love this idea :light_bulb:
Rjmjr69
Halo
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Love engagement
JuicyJoyce
Astronaut
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I love everything about Samsung every phone, refrigerator, TV just everything is great and as soon as I can afford it I'm getting the new laptop. I'm in love with my Zfold3 and my business phone S10 plus trading in soon for Ultra plus. Keep up the good work.
BarryIppy
Astronaut
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Please keep me updated
dragonfly234
Astronaut
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Lady4thebeachI'm learning so much from you thank you so much-loved
dragonfly234
Astronaut
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Teach me more!
userFkXsJN2x8a
Constellation
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I like to see who I follow