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Galaxy Book 3 - Broken Screen Hinge.

(Topic created: 4 weeks ago)
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mychaelsays
Constellation
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Computers

Hi. 

I want to share my terrible experience with the Galaxy Book 3 (I purchased the laptop in Nov.2023)

I opened the Samsung Galaxy Book 3 as usual, but it started to make a crack noise, and I noticed that the left side hinge was not in its normal place. The hinge cover has moved toward the inside, too. The gap is getting bigger. 

The warranty was already over, and the repair request process is also complicated on their website.

What should I do? How much would it cost to get this fixed?

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GaryB82
Galactic Samsung Care Ambassador
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Computers

I would suggest contacting a service center they would be able to provide pricing to repair it

https://www.samsung.com/us/support/service/locations/



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If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


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GaryB82
Galactic Samsung Care Ambassador
Options
Computers

I would suggest contacting a service center they would be able to provide pricing to repair it

https://www.samsung.com/us/support/service/locations/



If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.