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Original topic:

Saving picture using Smart Select on Samsung Book Flex not working

(Topic created: 12-15-2020 12:45 AM)
userJIhQVqlqfx
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Computers

Picture is not saving at anywhere when click on "Save" button in "Smart Select" app on Book FLex 13.3". 

A message show "Saving item in Pictures..." when click on "Save" button, but nothing is there in windows 10 Pictures folder (C:\Users\kana\Pictures\).

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Solution
userJIhQVqlqfx
Asteroid
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Computers

found the problem where antivirus application call "AVG antivirus" caused the problem on saving file. 

 

View solution in context

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SamsungLarry
Community Manager
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In order to understand the issue in a better manner, please share the following details.

Since when did the issue started appearing?

How did you tried saving the photos?

What is the status when you try to save the photos? Do you see any error code or error message on the screen?

 

I suggest you to run an app troubleshooter and check if it helps.

Method 1: Run App Troubleshooter

Press Windows key +X, select Control panel

Change the view by option on the top right to Large icons

Click on troubleshooting and click on the view all option on the left panel

Run the  Windows Store apps troubleshooter        

 







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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userJIhQVqlqfx
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Computers

Problem occure since first time using this app after receive my laptop. 

A message show "Saving item in Pictures..." when click on "Save" button at top right corner, but sometime no message show.

After click "Save" button, the same button got disabled, suppose it mean it saved but no picture found anywhere.

 

Already tried suggestion above but no help.

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Anonymous
Not applicable
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Please call in to 800-726-7864, and ask the agent to remote connect to your device. They can help locate the default save path.

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Solution
userJIhQVqlqfx
Asteroid
Options
Computers

found the problem where antivirus application call "AVG antivirus" caused the problem on saving file. 

 

0 Likes