Original topic:

*Update*Samsung Galaxy Book Pro 360 will not turn on

(Topic created: 05-15-2024 10:49 AM)
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userpfr3fybdMg
Constellation
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HELP! my laptop does not turn on. I've had it for about 3 years, never once had a problem. Recently last year in September it fell out of my laptop bag as I was getting out the car. The back part gapped open a tiny bit but had no other issue. I have been using it from time to time being very extra careful after that fall, working just fine. Until this morning I wanted to use it, it didn't turn on. At first I thought it wasn't charged, so I plugged it in and waited a bit. However it didn't turn on, I pressed power button and hold for a few seconds and nothing. So I thought I needed to charge it longer. I left it charging for about 4 hours, to get it fully charged. When I tried to turn it on nothing. I do notice it is blinking blue. 1 long, 3 short. I have already tried hilding power button for 15-30 secs. I really do not want to lose anything there, I have many important things. I would really appreciate it, thanks in advance. 
*update*
That same day of the incident (lol), I took the laptop to my IT at work just to see if they'd know the issue. We tried everything; connected it, hold power button and googled about it. It was said to drain the battery with a phone connected and then charge again. I tried doing that but my phone (also samsung) didn't charge. It just kept blinking and would turn on. So I gave up and contacted Samsung customer service. They told me to try pressing power button once and continously press F4 button. Since that didn't work, they gave me a ticket number to send to repair. I decided to do that also because of the opening on the back. Today I was bummed out because it wasn't turning on and was getting it ready to ship. So I thought, let me see if it's still blinking. It wasn't. I connected it and voila it started to charge and it turned on! I was like 😑. So it does turn on, and it did charge fully. But I still send it anyway to get the gap on the back fixed. The End😄
3 Replies
sugnomabals9
Asteroid
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Well, something is damaged in that computer. IDK about the light though.
Misterzeke4900
Cosmic Ray
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Apparently this is true for most Samsung products, but you cannot drop these laptops , you cannot bump these laptops, i have read MANY stories about "lightly bumping" the book against something, or falling "less than a foot" , and the book will just stop working. $1,100 USD , I legit treat this laptop better than myself. LOL
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userpfr3fybdMg
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I did too! (Besides that rapid fall) That's why I was so confused as to why wouldn't it turn on if it was working well after the fall. Buut luckily, all is good( I updated post)
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