For the last few weeks, most apps haven't been working when my Fold4 has been connected to my home WiFi network. If I disconnect and go back to mobile data, the apps work fine. No other devices in my house are having this issue including multiple laptops, gaming consoles, tablets, my smart TV, and others. The weird thing is that some apps *do* work on wifi including my phone's web browser and Snapchat. But apps like Signal, most games that require a connection, my banking apps, and others just don't work at all and will give me errors about no connection being available.
I have already tried the following steps with no success:
Enable and disable airplane mode
Deleted my WiFi network on my phone and reconnected to it
Reset Connection and Network settings on the phone
Rebooted the phone
Reset/power cycle my router and modem
Tried turning off some intelligent WiFi features
Made sure my phone is on the latest firmware version and that Google Play Services is up to date
Updated all apps on my phone
Cleared the cache of apps that wouldn't work on WiFi
Even after all of that, the issue persists. I have not changed any settings in my router or modem since this issue began and have the same network hardware I had when I got the Fold4 at launch (it was working on this same network until a couple weeks ago).
Any help on this would be appreciated. Really don't want to resort to a factory reset on my phone after how long it took me to get everything configured how I like it - especially because there's no guarantee that will fix the issue, either.
Hello, We understand how frustrating it is when needed apps are not working. It looks like you have tried most troubleshooting.
One more thing to try is clearing the cache partition of the phone and repairing apps through the recovery menu. This will not delete the data from the phone, but could correct the behavior of the apps.
To get to recovery mode:
- Turn off phone
- Once off, hold down volume up and power buttons simultaneously
- When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears
- Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET)
- Use power button to select.
- Run the repair apps option and your device will restart.
Hello, We understand how frustrating it is when needed apps are not working. It looks like you have tried most troubleshooting.
One more thing to try is clearing the cache partition of the phone and repairing apps through the recovery menu. This will not delete the data from the phone, but could correct the behavior of the apps.
To get to recovery mode:
- Turn off phone
- Once off, hold down volume up and power buttons simultaneously
- When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears
- Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET)
- Use power button to select.
- Run the repair apps option and your device will restart.
