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4 weeks ago in
Galaxy BudsAfter a recent issue with Bluetooth on my PC I had to re-install my Bluetooth Driver
Since then my Galaxy Buds Pro 2 don't show in the Galaxy Buds app on my Windows 11 PC
I have tried removing and re-adding them multiple times but with no luck.
Has anyone had a similar issue before?
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3 weeks ago in
Galaxy BudsHello davidguillaume, Welcome to the Community. We understand how frustrating it to not be able to use the Buds with your computer.
Have you tried the troubleshooting here? https://www.samsung.com/us/support/troubleshooting/TSG01111318/
Are the Buds still able to connect with your phone?
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3 weeks ago in
Galaxy BudsHi,
Unfortunately this doesn't help.
The buds work perfectly with my phone and another laptop, but on this PC they connect to Windows but NOT to the the Galaxy Buds App.
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3 weeks ago in
Galaxy BudsThank you for the additional information. Have you tried completely uninstalling the Buds from the computer and then adding them back?
Are the Buds connected to any other Bluetooth devices when trying to connect to the laptop? If so, try disconnecting from the other device and then connecting to the computer.
In your image, it appears the mouse and keyboard are Bluetooth connected. Is this correct?
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2 weeks ago in
Galaxy BudsHave you tried completely uninstalling the Buds from the computer and then adding them back?
- Yes
Are the Buds connected to any other Bluetooth devices when trying to connect to the laptop?
- No
In your image, it appears the mouse and keyboard are Bluetooth connected. Is this correct?
- Yes
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2 weeks ago in
Galaxy BudsHi @davidguillaume, Thank you for following up! We know it isn't convenient, but have you tried removing the keyboard and/or mouse from the laptop and then try to connect to the Buds before reconnecting to the other devices?
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2 weeks ago in
Galaxy BudsDo you mean Deleting or Disconnecting?
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2 weeks ago in
Galaxy BudsHey @davidguillaume, We wanted to follow up to see if you were able to get the Buds connected to the laptop?
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2 weeks ago in
Galaxy BudsI would start with just disconnecting them. I am thinking there could be a limit of some sort restricting the number of Bluetooth devices that can be connected, or maybe the signal between the devices is interfering.