Original topic:

Can't locate WiFi signals after update

(Topic created: 02-28-2024 05:19 AM)
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sepanou
Astronaut
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Galaxy Fold

Hi,

After upgrading my Galaxy Fold to the latest software ( Uni 6), my phone no longer detects any WiFi signals. I took it to customer service, where they performed a factory reset, but the issue persisted. They later informed me that there is a hardware problem and that the repair would not be covered under warranty due to two scratches in the screen corner. They are now charging me 1600 AED ($435) for an issue that I am not responsible for. If I hadn't upgraded my phone to the new software, it would still be functioning perfectly. As a loyal Samsung customer for 8 years, I am extremely disappointed. There is obviously an issue with the UNI 6 software and its unfair to charge it to customers!

1 Reply
Samsung_Moderator
Community Manager
Community Manager
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Galaxy Fold

We apologize, but you have reached technical support for products manufactured for usage in the United States. Please visit https://www.samsung.com/us/common/visitlocationsite.html to find your country's support page.

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