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‎02-01-2024 10:50 AM (Last edited ‎02-05-2024 06:27 PM ) in
Fold & Flip Phones- Enabling, disabling apps
- Clearing chrome cookies and temp files
- Updating all apps and phone
- Starting the phone in boot mode and clearing phones cache and repairing apps
- Etc...
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‎02-01-2024 05:44 PM in
Fold & Flip PhonesHello JollyFerrell, Welcome to the Community. We understand the concern with the freezing, crashing, resetting, and black screen on the Fold 5.
It seems you have tried several steps to help the phone.
Have you also ran the diagnostics in the Members app?
If you have done a factory reset, were there any changes?
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‎02-01-2024 05:46 PM in
Fold & Flip Phones- Mark as New
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‎02-02-2024 09:23 AM in
Fold & Flip PhonesThanks for letting us know the results of the diagnostics. Please also update us with the results following the reset. We do recommend not restoring the apps from a backup. Rather, install them individually, if possible. This helps prevent corrupt installs and incompatibility.
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‎02-02-2024 10:23 AM in
Fold & Flip PhonesAs a note however I will restore messages, photos, contacts and the like... but will not restore any apps.
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‎02-05-2024 03:10 PM in
Fold & Flip PhonesWas hoping for a better result after doing all this.
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‎02-07-2024 11:59 AM in
Fold & Flip Phones- Mark as New
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‎02-07-2024 12:07 PM in
Fold & Flip PhonesP.s. it's only the morning and my phone crashed 3 times. Yikes!