Original topic:

Fingerprint reader doesn't work on my phone

(Topic created: 10-05-2021 02:38 PM)
lowpockets
Astronaut
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Galaxy Note Phones

T-moble in all their wisdom said I needed a new phone and a update messed up the fingerprint reader

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11 Replies
lowpockets
Astronaut
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Galaxy Note Phones
Note 10 ultra
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Smew
Comet
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Galaxy Note Phones

What software version is your Note10 on? There is no Note10 Ultra did you mean Note10+?

Settings > About Phone > Software Information > Build number (last 4 characters)

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lowpockets
Astronaut
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Galaxy Note Phones
Mote 10+ Finger print reader ok now thanks
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Terry53
Astronaut
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Galaxy Note Phones
I have a friend who never sees my texts. His number is valid. I keep seeing that my friend's number is not valid.
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Galaxy Note Phones
Did you try to erase and redo the fingerprints?
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lowpockets
Astronaut
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Galaxy Note Phones
No ,,Going to try turning off then on ..Do not know how to erase
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Galaxy Note Phones
Check security settings and you will see fingerprints. You can delete them and redo them. Especially if you have a new screen protector or phone case. Don't 4get your backup pin number
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lowpockets
Astronaut
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Galaxy Note Phones
Ok.. old one erased and new one entered🖖 thank you
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lowpockets
Astronaut
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Galaxy Note Phones
Thank you for your reply....Done
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