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Original topic:

Samsung Galaxy Note 20 Ultra shuts down whenever I try to use the rear camera.

(Topic created: 04-04-2024 11:43 PM)
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Vijayleo13
Astronaut
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Galaxy Note Phones
  • My Samsung Galaxy Note 20 Ultra shuts down whenever I try to use the rear camera. The front camera works perfectly.
  • I've already tried several troubleshooting steps, including:
    • Resetting camera settings
    • Clearing the camera app cache
    • Force stopping the camera app
    • Restarting the phone
    • Using Safe Mode (camera still crashes)
    • Installing different camera apps from the Google Play Store (all apps cause shutdowns)
    • PLEASE HELP

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Solution
GaryB82
Epic Samsung Care Ambassador
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Galaxy Note Phones
I would suggest contacting support and see about getting a service ticket too have it looked either by sending it in or taking it to a authorized Samsung repair center since you've already done everything you can do
https://www.samsung.com/us/support/contact/


If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


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Solution
GaryB82
Epic Samsung Care Ambassador
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Galaxy Note Phones
I would suggest contacting support and see about getting a service ticket too have it looked either by sending it in or taking it to a authorized Samsung repair center since you've already done everything you can do
https://www.samsung.com/us/support/contact/


If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


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