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Original topic:

White line through the center of the screen

(Topic created: 06-16-2023 05:59 PM)
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Darvv1n
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Galaxy Note Phones

After the most recent June update my Note 20 has had serious screen issues. There is a white line down the center of the screen and in dark mode the screen has a strobe effect to it, which could put some one in a seizure.

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Samsung_Moderator
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Galaxy Note Phones

Hello, Welcome to the Community. We understand how upsetting screen issues are. For issues with lines or dead pixels, you can find some steps here that may help: https://www.samsung.com/us/support/troubleshooting/TSG01001485/

This article provides information for cracked or bleeding screens. https://www.samsung.com/us/support/troubleshooting/TSG01001477/ 

When troubleshooting is not helpful, it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover physical damages. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/

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ItsJenn
Cosmic Ray
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Galaxy Note Phones
Replace a screen
ChaosSaber
Neutron Star
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Galaxy Note Phones
Why?
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Galaxy Note Phones
Hardware
Darvv1n
Asteroid
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Galaxy Note Phones
It looks like this20230616_184319_1000007443_1686955404.jpg
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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Note Phones

Hello, Welcome to the Community. We understand how upsetting screen issues are. For issues with lines or dead pixels, you can find some steps here that may help: https://www.samsung.com/us/support/troubleshooting/TSG01001485/

This article provides information for cracked or bleeding screens. https://www.samsung.com/us/support/troubleshooting/TSG01001477/ 

When troubleshooting is not helpful, it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover physical damages. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/

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