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Why S pen doesn't take instgram photos anymore?

(Topic created: 04-10-2024 04:04 PM)
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dalia_O
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Galaxy Note Phones
I have a Note 20 Ultra phone, and it has a S Pen. I used to always take Instagram photos with the S Pen, but then I encountered some issues with Instagram, so I uninstalled it and reinstalled it. Since then, the S Pen stopped taking Instagram photos; it only takes photos with the regular camera, and when I press the S pen button to take an instgram photo it only lower the sound of the phone and that's it, Do you know why this happened and what the solution is?
04/10, 2:43 AM

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dalia_O
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Actually, just afew seconds ago, i went to Google play to see if there's any instgram app updates, and i found one so I updated the app after that I tried to capture a photo with my S pen knowing it won't work, but to my surprise it REALLY WORKED this time !!!
Try the new update. Maybe it will work for you as well. Best of luck 💕

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9 Replies
Rydah
Samsung Care Ambassador
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Galaxy Note Phones

Hey there, @dalia_O.

I am able to use my S Pen for other apps, like SnapChat but Instagram doesn't seem to work. I'd suggest reaching out to Instagram support for this so they can fix it up.

You can contact them here: https://help.instagram.com/contact/505535973176353


Best regards,
Rydah
Samsung Care Ambassador

If you've found my post to be helpful, please like the post. If my response resolved your issue, please press the "✓ Accept as Solution" button.
dalia_O
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I'll try this. Thank you for your help 🙏
suemats
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Any update on this? Same issue here. Did not find an option to enter for support
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dalia_O
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Sadly, no, I've tried everything I could think of, and I've contacted instgram support center, but still no answer from their side.
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suemats
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This is frustrating..
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dalia_O
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Actually, just afew seconds ago, i went to Google play to see if there's any instgram app updates, and i found one so I updated the app after that I tried to capture a photo with my S pen knowing it won't work, but to my surprise it REALLY WORKED this time !!!
Try the new update. Maybe it will work for you as well. Best of luck 💕
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suemats
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Got to be kidding..let me check
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suemats
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Yes it's working!!
dalia_O
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Galaxy Note Phones
I'm glad that it worked out for you too
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