Galaxy S9+ Phone App Rings in the Background

[SOJO2020]

Hello,

After my phone was upgraded to Android 10 I started having problems answering phone calls. When the phone rings, the incoming call is not displayed on the screen. I have to access the notifications bar at the top and swipe down on the screen to find the phone app in order to answer the call. It doesn't make a difference whether I'm using another app or not. I've played around with the various call display options - Fullscreen, Pop-up, and Mini pop-up, to no avail. Before this update, when I had an incoming call, the actual call screen would appear and I was able to easily answer the call. I don't understand why the developers thought this was a good option.

Please help.

Thanks,

[plano-mano]

can you try receiving your call in safe mode?

also, what is the software version u recently updated to?

u can find it at settings -> about -> software info -> last 4# baseband

thanks

[SOJO2020]

Hello,

Thank you for your response. I haven't tried receiving a call in safe mode and do not know how to do that.

The last four digits of the baseband are ETG2.

Thanks,

[Greasemonkey]

Go to settings, then apps, and tap the three buttons on the top right and tap show system apps. Find the phone app and make sure the "apps that can appear on top"setting is turned on.

[SOJO2020]

Hello, 

I have a permission that reads "Draw over other apps". I assume that's the same thing. It is turned on. But what's weird is that I have 3 phone apps.

[plano-mano · Accepted solution]

your DND(do not disturb) is on.....
it doesnt display incoming call if DND is on....

turn it off from settings or from your quick panelc

[SOJO2020]

Ah...I use an app to mute my phone using a specified schedule. I have noticed that even when the app unmutes my phone, DND remains on and I have to manually turn it off. I had not noticed whether or not DND was still on when I received calls. I just tested it and the call appeared in the foreground! Thank you!

[Greasemonkey]

Yes, it's the same thing, just a difference in terminology between mine and yours. I also show three phone apps, have no idea why. One other thing to try is to force stop all three apps, and then clear the data.

[SOJO2020]

I cleared the cache. I'm a bit nervous about clearing the data. I don't know what may be lost. I need to do some research on that.

[Greasemonkey]

Just FYI, I cleared the data on mine, and I didn't notice any data loss. My contacts and call logs were all there afterwards.