Since update of android 9 my Samsung Pass is not working. When using internet (samsung browser) I load up a login form but I do not get a prompt to authenticate with fingerprint/iris. I checked my Samsung Pass settings and the sites and passwords saved but regardless of what website i go onto the prompt does not come up.
Solved! Go to Solution.
Swipe down and open settings. Scroll down to Apps. Scroll down to Samsung Internet. Tap on Storage. Then tap on Clear Data.
This method worked for me, I hope it works for you and everyone else that's had this problem. 😎
Try registering the same fingerprint multiple times, it really helps improve detection.
It is not the the fingerprint detection that is not working, it does not give me the option in internet app to apply fingerprint since update.
The fingerprint logon screen only comes up when using my internet banking but does not show when trying to log on to any websites throught samsung internet or chrome.
All my details are stored in samsung pass, its just the ability to be able to use it
Thank you for providing that information.
Have you reached out to the Web page developers of the sites you are browsing to ensure they are compatible with the most recent bio-metric security systems?
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I've tried clearing the cache by going into settings and also by switching off the phone and going into the start up menu. Neither of those worked!!!!!!!!