Original topic:

Not receiving notification sounds when my screen is off

(Topic created: 04-12-2024 01:24 PM)
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Galaxy S21

Recently my S21 has stopped giving me notification sounds when the phone is off.  OK, that's not quite true.  I get audible notifications for email and weather notifications, but none for SMS, Smartthings, and a few others.  Even that's not accurate.  When the phone is on, I seem to get audible notifications for every notification.  When the phone is off, just email and weather.  I can find no setting to control that.  How do I solve this? 

Related or not, with frequency, I often (not always) get SMS notifications when I turn the phone on.

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GaryB82
Epic Samsung Care Ambassador
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Galaxy S21
That's strange because when your phone is powered off, you shouldn't be receiving any notifications


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Galaxy S21

Maybe I'm not clear.  Not POWERED off.  I mean "Off" as in the screen is black, but the phone is powered on.

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RyanSr
Comet
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Galaxy S21
Maybe tweak your lock screen notification settings
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Galaxy S21

Lock screen Notifications are on.  "Show content" is selected.  "Show content when unlocked" is off.   "Notifications to show" - "Alert and silent Notifications" is selected.

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Galaxy S21

I believe I posted a similar question a while back, but can't find it.

S21.   Smartwatch3 connected.

For a l-o-o-o-o-n-n-g time I've been unable to get notifications or I get delayed notifications.  Someone suggested I reset my phone.  Did that.  No help.

Example 1:  With frequency when I turn on the phone (not Power on), I get a notification of 2-3 emails, weather alert, Smarthings.  Never if the phone is off (not Powered off - the screen is black).  This occurs whether connected to wifi or cell data.

Example 2:  On other apps I get NO notifications.  Maps gives NO location notifications although the app tracks my daughter's location perfectly.    Sam's notiifications.  I guess they're SMS. Again, whether connected to wifi or cell data.

Example 3:  An app to alert me when my garage door goes up or down.  Used to alert me nearly instantly.  Now if may be delayed 5-15 minutes.   Again, whether connected to wifi or cell data.

Google, Maps, and smartthings claim it's a phone setting.  How do I get notifications?