Original topic:

Latest Update deleted contacts

(Topic created: 09-28-2023 08:29 AM)
Scooterbags
Astronaut
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Galaxy S22

This latest update has deleted contacts and made all types of other miscellaneous changes-- very frustrating! Why would it delete contacts?? I don't even know how many are gone!!!! 

 
Also,-- it seems to me the Samsung updates have become the new Adobe PDF updates! The frequency is annoying. 
 
This S22 Ultra will be the last Samsung product I own. 
 
Rant over.....
8 Replies
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Galaxy S22
Did you try looking for them in your Google account sometimes oddly google backs up stuff without anyone knowing
Scooterbags
Astronaut
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Galaxy S22
I did, not there. 1st thing I checked. Thanks for your help!
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Galaxy S22
Did you look in the my files app under analyze storage?
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Scooterbags
Astronaut
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Galaxy S22
No, I will try that now
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user664O5hGHPk
Asteroid
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Galaxy S22
This happened to me with an earlier update. Thankfully a tech support person from T-mobile told me where to find them. I needed to download Google Contacts from the Play Store. On the bottom right, there's a button for Fix & Manage. Now find the button for Trash. Your contacts should be there. At the top right, the 3 dots will allow you to Select All. Or you can just select one or more at a time by holding one or more contacts until you get a check mark. Then go back to the top right to the 3 dots. Now you can choose to Recover or Delete Forever.
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Scooterbags
Astronaut
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Galaxy S22
Thanks!! Tried it, nothing there.
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user664O5hGHPk
Asteroid
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Galaxy S22
Oh, I'm so sorry! Can you call your cell carrier for advice?
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Scooterbags
Astronaut
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Galaxy S22
I'll call Verizon tomorrow. Appreciate your help
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