Messages sound going mute?

[userqpGFueoNn5]

Anyone else have the issue of the msg notification going mute?? Iv turn3d my phone off and turned it back on, restarted it and all sound bars are up/on and my phone will not make any sounds from msgs.

Help pls

[VerbumVeritum]

Hey there! Welcome to the Samsung Community! 🙂 Is this problem only occuring with your texting app, and other notifications tones alert as expected? If so, what app do you use for text messages?

[userqpGFueoNn5]

Default text app that comes with phone

[VerbumVeritum]

And it's only occuring with this app?

[userqpGFueoNn5]

Yes

[VerbumVeritum]

Alright! So it seems to be an issue with the app itself, or its settings. Try this. Settings>Apps>Messages>Storage>Clear cache. If this doesn't work, try clearing data instead. This will essentially reset the Messages app and you will lose all settings.

[userqpGFueoNn5]

Just did that, now I wait till someone texts me

[VerbumVeritum]

Kindly update here if that fixed it!

[userqpGFueoNn5]

It did not work

[VerbumVeritum]

Is this happening with different tones, or just one sound in particular? Try this. With the phone powered off, press + hold power and volume up buttons until the Samsung logo disappears. Using volume keys, highlight Wipe cache partition, and then power to select and confirm. Returning to the previous menu, use volume to navigate to Repair apps, and then power again to select and confirm. This will reindex all your apps.