Original topic:

Messages sound going mute?

(Topic created: 09-18-2023 03:04 PM)
userqpGFueoNn5
Constellation
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Galaxy S22

Anyone else have the issue of the msg notification going mute?? Iv turn3d my phone off and turned it back on, restarted it and all sound bars are up/on and my phone will not make any sounds from msgs.

 
Help pls
18 Replies
VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy S22
Hey there! Welcome to the Samsung Community! 🙂 Is this problem only occuring with your texting app, and other notifications tones alert as expected? If so, what app do you use for text messages?
userqpGFueoNn5
Constellation
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Galaxy S22
Default text app that comes with phone
VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy S22
And it's only occuring with this app?
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userqpGFueoNn5
Constellation
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Galaxy S22
Yes
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VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy S22
Alright! So it seems to be an issue with the app itself, or its settings. Try this. Settings>Apps>Messages>Storage>Clear cache. If this doesn't work, try clearing data instead. This will essentially reset the Messages app and you will lose all settings.
userqpGFueoNn5
Constellation
Options
Galaxy S22
Just did that, now I wait till someone texts me
VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy S22
Kindly update here if that fixed it!
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userqpGFueoNn5
Constellation
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Galaxy S22
It did not work
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VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy S22
Is this happening with different tones, or just one sound in particular? Try this. With the phone powered off, press + hold power and volume up buttons until the Samsung logo disappears. Using volume keys, highlight Wipe cache partition, and then power to select and confirm. Returning to the previous menu, use volume to navigate to Repair apps, and then power again to select and confirm. This will reindex all your apps.
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