My phone had to reset and everything was backed up. Only some of my recordings were restored on my samsung voice recorder app. It doesn't make sense. Someone from samsung said just can go to best buy and they can help, but the people at best buy said there is nothing they can do, despite the fact samsung created a ticket for me. Someone please help
I'm sorry to hear about the trouble you're facing with your Samsung Voice Recorder app and the conflicting information you received.
I can't directly interact with your devices , I can offer some general suggestions to help you troubleshoot the issue:
Check for a separate backup: Ensure that all your recordings were properly backed up and synced to a cloud service or another location. Sometimes, apps have their own backup settings, so it's worth verifying if there's a separate backup option within the Samsung Voice Recorder app.
Update the app: Make sure you have the latest version of the Samsung Voice Recorder app installed on your phone. Updates often include bug fixes and improvements that could address any issues you're experiencing.
Clear cache and data: Go to your phone's Settings, locate the app manager or applications section, find the Samsung Voice Recorder app, and clear its cache and data. This action will remove any temporary files or corrupted data that might be causing the problem.
Reinstall the app: If clearing the cache and data doesn't resolve the issue, consider uninstalling the app and then reinstalling it from the Google Play Store. This process can help fix any potential software glitches or conflicts.
Remember to explain your situation clearly and mention the steps you've already taken. Persistence and clear communication are often key when dealing with customer support.
I hope these suggestions help you resolve the problem with the Samsung Voice Recorder app.
