Original topic:

Samsung Email App Dovecot Sever Errors

(Topic created: 05-15-2024 09:48 AM)
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DennyP_AZ
Constellation
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Galaxy S22

Every time my Samsung email app (version 6.1.91.13) on my G22+ syncs with my email server, the error logs show the messages below. I do get my emails delivered from my server. I have 5 email addresses that I sync. I get one of these errors for every email address, even though the emails do sync. The problem is that the multiple failures every 15 minutes (sync interval) trigger an intrusion alert on my server. After multiple attempts, the ip address is banned. Then I cannot access my server to do anything (web pages, email, etc.) from any device on my wi-fi network until I use a private ip address to access my server an put the ip address in a whitelist. This works until my ip address changes. The new address eventually gets banned. And I have to go through the unban process again on the new ip address.

What might be the problem? I can't find a way to open a ticket or email Samsung Support on their website. I can only find a chat or chat robot connection which won't be of use here.

Thank you.

 

024-05-15 07:32:34INFO
dovecot [854]
Mail system [2]
service=imap, user=denny@dennyp.com, ip=[75.233.110.87]. Disconnected: Connection closed (UID FETCH finished 0.344 secs ago) rcvd=751, sent=53945
2024-05-15 07:32:31INFO
dovecot [854]
Mail system [2]
imap-login: Login: user=<denny@dennyp.com>, method=PLAIN, rip=75.233.110.87, lip=67.228.201.41, mpid=2552017, session=<+Gvj/H4Yus5L6W5X>
2024-05-15 07:32:27INFO
dovecot [854]
Mail system [2]
imap-login: Disconnected: Connection closed (auth failed, 1 attempts in 2 secs): user=<denny@dennyp.com>, method=DIGEST-MD5, rip=75.233.110.87, lip=67.228.201.41, session=<PSvA/H4YHsZL6W5X>
1 Reply
Samsung_Moderator
Community Manager
Community Manager
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Galaxy S22

Hello, Welcome to the Community. We understand the frustration of having to continually unban the IP address due to the sync intervals triggering the alert.

It may be due to the email sync notifications Members are discussing in this thread: https://us.community.samsung.com/t5/Galaxy-S24/notification-for-syncing-emails-won-t-go-away/td-p/28...

We recommend submitting an error report through the Members app: https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/

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