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2 weeks ago in
Galaxy S22Hi,
My phone just updated to UI 6.1. After the reboot, I entered my pin number then I had a screen welcoming me to One UI 6.1 and the only thing I could do was to click "Explore". So I did it. When asked to connect to my Samsung account, I chose to connect with my Google account but I got a "Treatment failure" message (sorry, my phone is in French so the exact error is "Échec du traitement"). If I try to log with my email address, I get ""Erreur réseau" (network error).
So, I'm basically locked out of my phone. I did the reboot thing to clear the cache 3 times and it doesn't help. My phone was connected to a wifi network during the update and according to the icons I see at the top of the screen, it still is. I also have access to my mobile network.
I've tried to find a solution for the past hour and I'm starting to lose my cool.
I'd really appreciate if somone could help understand the issue and find a solution.
Thank you!
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2 weeks ago in
Galaxy S22