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Software update interrupted error

(Topic created: 01-02-2024 01:39 PM)
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LordVako
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Galaxy S23

How the heck you fix this and why did it happen to begin with? I can not update my phone even though there is an update available. I get the Software Update Interrupted nonsense. Any help please? 

 
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Discipl3
Galaxy
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Galaxy S23
Try updating using Samsung SmartSwitch on PC.

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Galaxy S23
Does it happen when your phone is fully charged?
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LordVako
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Galaxy S23
Doesn't make a difference 🤷🏻
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Galaxy S23
Strange, do you have enough memory? Go to Settings >find battery and device care, and tap open>optimize your phone if it needs it.
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LordVako
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Galaxy S23
Nada 😡
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Galaxy S23
It's interrupted, but why? Did it give you a choice to schedule the update?
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LordVako
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Galaxy S23
It says wait 24 hrs. I've been at it for 4 days
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Galaxy S23
That's ridiculous, and I understand your frustration. Is your Google Play service updated with the December update?
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Galaxy S23
Samsung sent the One UI 6 update, a security patch, and Google sent me an update in December, too. My friend has an S23 Ultra, but she had the same issue, but when she received the updated Google Play Version, she was able to update her Samsung Software, and her carrier is AT&T.. 🤔🤔🤔 Hopefully, a care ambassador will respond and provide a much needed update on this matter.
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Galaxy S23
You can try and DM @VerbumVeritum. You may need to perform a clear cache partition wipe and repair apps, but don't perform one until a legendary care member can advise you. I searched the members' app and found a few issues with the update being interrupted on the Galaxy Ultra phones, which have AT&T as their carrier.
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