Original topic:

Galaxy watch 7 charging only charging 4% at a time

(Topic created: 4 weeks ago)
493 Views
YinChinWan
Constellation
Options
Galaxy Watch

Anyone else have issues with charging a galaxy watch 7? Straight out the box I've been having issues. It has an authentic charger and samsung charger block. Up to date software. Only charges about 4% and stops, then I have to reboot the watch. It starts to charge up to 4% again, then stops, states paused charging. I reboot, replace on charger, it charges 4% then stops... it takes about 10 hours for me to charge it up to 100%, kind of a ridiculous issue to deal with. Samsung support puts me through the rigmarole, "is charger clean, is charger samsung, is software up to date"... 

0 Likes
3 Replies
LongHiker
Galactic Samsung Care Ambassador
Options
Galaxy Watch

@YinChinWan Are you using the charging puck that came in the box with the watch? 

0 Likes
YinChinWan
Constellation
Options
Galaxy Watch
Yup... as stated
0 Likes
YinChinWan
Constellation
Options
Galaxy Watch
An update for anyone that comes across the issue I was having with a new galaxy watch 7 charging pausing constantly. I went to the samsung site on Amazon and bought a new charging puck and it works perfectly. It gets half as hot as the original puck that came with my watch, and it stays on til 100%. It seems to be slow and I believe it is the charging puck for the watch 6, but I wanted to take a cheap gamble before I wasted time sending my watch for service. So if your watch 7 doesn't want to charge, it's probably the puck. It's ashame they sent out a new product like that, but it's working fine now, I'm content.
0 Likes