JUMP TO SOLUTION Solved

Original topic:

I'm having problems with my phone. Just happened now can't call or receive

(Topic created: 10-12-2023 02:53 PM)
648 Views
Kupar
Astronaut
Options
Fold & Flip Phones
Please help 
0 Likes
Reply

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Fold & Flip Phones

Hello, We understand how frustrating it is to not be able to use your mobile services, such as calls, text, and data, when you want to.  Here are some troubleshooting steps you can try to get the phone working again for those calls. https://www.samsung.com/us/support/troubleshooting/TSG01001613/ 

For concerns with text messaging, you can try these steps: https://www.samsung.com/us/support/troubleshooting/TSG01001439/.

If the troubleshooting is not helpful, you will need to follow up with your service provider for additional troubleshooting steps, as they are responsible for these services. 

View solution in context

0 Likes
Reply
4 Replies
Dark-Chaos
Astronaut
Options
Fold & Flip Phones
Connect your service provider.
0 Likes
Reply
Anonymous
Not applicable
Options
Fold & Flip Phones
Did you restart your phone...??
0 Likes
Reply
Kupar
Astronaut
Options
Fold & Flip Phones
I can't even turn it off
0 Likes
Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Fold & Flip Phones

Hello, We understand how frustrating it is to not be able to use your mobile services, such as calls, text, and data, when you want to.  Here are some troubleshooting steps you can try to get the phone working again for those calls. https://www.samsung.com/us/support/troubleshooting/TSG01001613/ 

For concerns with text messaging, you can try these steps: https://www.samsung.com/us/support/troubleshooting/TSG01001439/.

If the troubleshooting is not helpful, you will need to follow up with your service provider for additional troubleshooting steps, as they are responsible for these services. 

0 Likes
Reply