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Bright Spot on Right Side of Screen

(Topic created: 12-22-2019 11:51 AM)
user7SIUoSBT74
Asteroid
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Bright Spot showed up on right side of screen yesterday. It is a UN65JS8500 and is there a way to resolve this issue with software updates?

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SamsungStephanie
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Feel free to send us a private message with your serial number so that we can look into this for you. http://bit.ly/33ipYnO


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SamsungStephanie
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Our sincerest apologies for the frustration and inconvenience this has caused. Does this happen on all sources?
Navigate to Settings > Support > Self Diagnosis > Picture Test, and then follow the on-screen directions. Does the bright spot appear during the test?
 


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user7SIUoSBT74
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3514B87F-35F5-437F-B9B6-103A1E831233.jpeg

 

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useraKVmOKiUoR
Constellation
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HI , have you managed to solve the problem? Hase exactly the same issue on my 65" UHD 6 series tv sams3.jpgsams1.jpgsams2.jpg

user7SIUoSBT74
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I have ran all 3 tests and you can still see it on all 3 spots. From what I have seen there appears to be a design flaw as several other users have the exact same issue.

Solution
SamsungStephanie
Samsung Moderator
Samsung Moderator
Options
HD and UHD TVs

Feel free to send us a private message with your serial number so that we can look into this for you. http://bit.ly/33ipYnO


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userB6oGQxEEsC
Constellation
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I have the same issue as above except that it is in the center of the screen.

userfaIhe2bT4v
Constellation
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  Have the same issue and Samsung doesn't appear concerned about fixing the issue or helping them to get a replacement or discounted offer to keep their customers... Won't be buying anymore and will tell my family the same. I think I've seen enough responses to see this being a significant trend across multiple models and years. Sad because I was about to replace and upgrade other displays and tvs.

 

Don't bother with asking me to test and troubleshoot... I'm an engineer and this is a material defect in the design. Not sure why there hasn't been a recall.
20200224_213548.jpg

 

usermXbWK5upim
Astronaut
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These bright spots are due to a lens or lenses falling off from behind the diffuser screens. If you lift up the TV and tilt it from side to side you will hear them falling from side to side. It's possible to fix it yourself by gluing them back if you carefully remove the back and then the surrounds to enable removal of the screens and diffuser screens to access the led's and re-glue the lens over the led.

userSunqp2AxPA
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Our 55 curved screen Samsung has the same problem and position as your spots plus a few. Obviously a design issue where the glue holding the discs in place fails  and the fix is a complete strip down of the TV which is beyond most home repairs (look on you tube) After spending over £1K on a TV I would expect it to last longer. Due to the lack of ownership or acknowledgement of the issue I will be buying elswhere. Has the problem been fixed in manufacturing (changed the glue ? ) which models and what years are affected ? If I bought a new Samsung TV today will this issue appear in 2-4 years time ? clear design fault which they wont acknoweldge