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‎08-16-2021
01:50 PM
(Last edited
Sunday
by
SamsungChelsea
) in
I cannot connect my smart remote to my TV (UN65MU6300). The on/off button will power the TV, but when I press any button the TV says "Connecting to the keyboard..." and then says it failed, and asks me to press the pairing button on the keyboard.
I've pressed the back and play/pause button to pair, and I've tried taking out the batteries and holding a button for 20 seconds to discharge them. I'm also using brand new batteries.
I also tried running the TV through the setup.
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1 Solution
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‎08-18-2021 04:00 PM in
HD and UHD TVsI found a solution.
First, turn off and unplug the television for 60 to 90 seconds.
Next, remove the batteries from the remote.
Then press the power button on the remote and hold it for 90 seconds.
Plug the television back in.
Use the remote to turn the TV on.
Yes the problem should be fixed.

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‎08-17-2021 05:31 AM in
HD and UHD TVsI can definitely understand how frustrating this may be. Was this the remote that came with the unit?
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‎08-18-2021 04:00 PM in
HD and UHD TVsI found a solution.
First, turn off and unplug the television for 60 to 90 seconds.
Next, remove the batteries from the remote.
Then press the power button on the remote and hold it for 90 seconds.
Plug the television back in.
Use the remote to turn the TV on.
Yes the problem should be fixed.
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‎08-18-2021 04:16 PM in
HD and UHD TVsThank you so much for the update, I am so happy you were able to resolve the issue.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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‎09-26-2021 06:42 PM in
HD and UHD TVs