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Trouble using antenna with Smart TV

(Topic created: 07-26-2019 06:59 PM)
iluvgolf18
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I am trying to hook up an antenna to my Samsung 4k HD Smart TV.  When I go to the Source menu, there is no source for the antenna.  If I click on the TV option, it brings me to TV Plus instead of prompting me to scan for over the air channels.  Also, when I go to Settings and then Broadcast, the Broadcast option is greyed out.  My TV is connected to the Internet.  I checked for updates and there were none.  Any help in this matter is greatly appreciated!  Thanks!

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SamsungNik
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Just to confirm, have you tried a factory reset on the TV with the antenna connected? The reset itself would not affect the antenna while connected, but it may help the TV to recognize the antenna when it boots back up. If the reset changes nothing, my next recommendation would be to have a service technician out as it might be a bad coax port on the TV. 


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SamsungNik
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Mind providing the model code of the TV?


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iluvgolf18
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It is a 49" 2017.  In the back of the book there are 3 model numbers.

UN49MU7000/UN49MU700D/UN49MU7100

SamsungNik
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The model code of your TV will be found on the back on a white/silver label, or inside the menu under Support > Contact Samsung. 


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iluvgolf18
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Ok, sorry!  Model number is UN49MU7000F

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SamsungNik
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No worries, thanks! Can I ask if you are following the steps listed here to connect the Antenna: https://www.samsung.com/us/support/answer/ANS00062206/


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iluvgolf18
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Yes. I am hooking the coax cable from the antenna directly to the input on my TV.  I tried to make sure it was securely in there.  It seems to be tightened all the way in.

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SamsungNik
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Are you able to test a different Coax cable? It almost sounds like the TV is not registering that the Antenna is even plugged in. 


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iluvgolf18
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I don't think I have another one to try.  If it was just the coax cable hooked up to the TV, but not attached to anything, would it still register?  Also, I was going to try the antenna on our other TV.  It is a Samsung, but not a Smart TV.

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SamsungNik
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Unfortunately not, in order for the broadcast option to run the auto program and not be greyed out, the TV must register the signal from the connected device. Testing the antenna on a second TV, even if it's not a Samsung, will tell us if the cable is indeed bad. 


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