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Original topic:

Tv will not power on!

(Topic created: 07-25-2021 05:32 PM)
userScrqDZ42Bz
Constellation
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HD and UHD TVs

Hey everyone the 65" UHD 4K Curved Smart TV MU6500 i have randomly went to its logo screen for a second and went off while i was watching netflix. It has not turned on since. I press the power button on the controller and the controller just flashes alot but does nothing. I tried the power button on the back of tv and nothing. Tried a different outlet and power plug and neither did anything either. The red indicator light is always off and never goes on either so seems a power issue maybe? Tried other tricks aswell like unplugging it for a while and without surge protector but no luck. Any ideas what the issue may be? And if service is required anyone know roughly how much just a standard home visit is to look at the tv?

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Diaboyos
Supernova
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HD and UHD TVs
It would probably cost a couple hundred just to get someone out there and diagnose it.
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Solution
SamsungCaleb
Samsung Moderator
Samsung Moderator
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HD and UHD TVs

I understand how this may be a cause for concern, since you have tried the relevant troubleshooting steps this is something that will require service, you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/


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