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soundbar subwoofer question's

(Topic created: 3 weeks ago)
SHI20
Constellation
Options
Home Theater

I just bought this Samsung sounnderbar comes with subwoofer wireless rear speaker kit. Well I followed the steps and the only thang I can get sound out of is just the soundbar, can’t get the woofer or speakers to get any sound out of them. And I have a box it says wi-if on the side I have no idea. Someone help please about to take it back to Walmart I can’t get this dang thang to work. 

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Home Theater

Hello! Thank you for reaching out! I see how this can be frustrating with your subwoofer not connecting. I would recommend trying the steps in the link below. 

https://www.samsung.com/us/support/answer/ANS00049235/

 

If this does not help then I would recommend taking this back for an exchange as this may have another issue that would require service. 

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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Home Theater

Hello! Thank you for reaching out! I see how this can be frustrating with your subwoofer not connecting. I would recommend trying the steps in the link below. 

https://www.samsung.com/us/support/answer/ANS00049235/

 

If this does not help then I would recommend taking this back for an exchange as this may have another issue that would require service.