We purchased a kitchen appliance trio (microwave, range/oven, dishwasher) from Samsung last year (2023). We have had major issues with the range/oven and dishwasher. We spent $300 for someone to fix our dishwasher that broke 13 months after purchase, only for several other parts of the dishwasher to break. It is completely unusable, and Samsung wants to charge us several hundred dollars just to get someone to look at it.
Additionally, the range/oven we bought had a major safety recall, but the solution Samsung proposed does nothing to address the safety issue. We bought this range specifically for its safety features, and it is absurd that Samsung "remedied" this with $1 worth of plastic covers that break on first use.
Of course, these issues happened just outside the one-year warranty. Is there anything that can be done, or is this just a hard lesson learned to the tune of several thousand dollars?
Hello, @pavcrain! Thank you for reaching out! I see how this can be frustrating with having issues with your appliances. As this is something that will require service, you will have a few options based on your warranty.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
Hello, @pavcrain! Thank you for reaching out! I see how this can be frustrating with having issues with your appliances. As this is something that will require service, you will have a few options based on your warranty.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
