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‎01-11-2022
12:29 PM
(Last edited
Thursday
by
SamsungJecca
) in
My free standing gas range started acting funny. It was cycling through things on the panel, beeping constantly. I finally got it to stop and the buttons to work. Now, there is a "d" next to the time display and the oven will not ignite. Burners work fine. I assume this is a demo mode. However, there is nothing in the owners manual and nothing online. 2 hour wait on the phone with Samsung. I have left it unplugged for over 12 hours and have flipped the breaker. Still nothing. HELP! Need answers!!! Thank you.
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‎01-13-2022 03:22 PM in
Kitchen and Family HubI am sorry to hear that. Could you please send the full model and serial numbers for the range to this PM Link? I will be happy to look into this further.

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‎01-13-2022 02:39 PM in
Kitchen and Family HubGood afternoon, I will be happy to assist you. To turn Demo Mode on and off, touch and hold 'Broil' and '7' for 3 - 5 seconds. Please let me know if this helps.
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‎01-13-2022 03:14 PM in
Kitchen and Family Hub
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‎01-13-2022 03:22 PM in
Kitchen and Family HubI am sorry to hear that. Could you please send the full model and serial numbers for the range to this PM Link? I will be happy to look into this further.
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‎01-13-2022
03:35 PM
(Last edited
‎01-13-2022
05:34 PM
by
Samsung_Stephan
I appreciate your help. Thank you! Here it is.
<IMAGE REMOVED>
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‎01-13-2022
06:13 PM
(Last edited
‎01-14-2022
10:46 AM
by
Samsung_Stephan
So my image of the model has been removed. Can I type the model and serial number?
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‎01-14-2022 11:00 AM in
Kitchen and Family HubYes, you will need to send that information in a private message using either of the two PM links provided above.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
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‎01-14-2022 11:42 AM in
Kitchen and Family Hub