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Original topic:

Range NX58 560 stuck in Demo Mode

(Topic created: 01-11-2022 12:29 PM)
RevJ65
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Kitchen and Family Hub

My free standing gas range started acting funny. It was cycling through things on the panel, beeping constantly. I finally got it to stop and the buttons to work. Now, there is a "d" next to the time display and the oven will not ignite. Burners work fine. I assume this is a demo mode. However, there is nothing in the owners manual and nothing online. 2 hour wait on the phone with Samsung. I have left it unplugged for over 12 hours and have flipped the breaker. Still nothing. HELP! Need answers!!! Thank you.  

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Anonymous
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Kitchen and Family Hub

I am sorry to hear that. Could you please send the full model and serial numbers for the range to this PM Link? I will be happy to look into this further.

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Anonymous
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Kitchen and Family Hub

Good afternoon, I will be happy to assist you. To turn Demo Mode on and off, touch and hold 'Broil' and '7' for 3 - 5 seconds. Please let me know if this helps.

RevJ65
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Kitchen and Family Hub
Thank you! Unfortunately that did not solve the issue.
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Anonymous
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Kitchen and Family Hub

I am sorry to hear that. Could you please send the full model and serial numbers for the range to this PM Link? I will be happy to look into this further.

RevJ65
Asteroid
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Kitchen and Family Hub

I appreciate your help. Thank you! Here it is.
<IMAGE REMOVED>

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RevJ65
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Kitchen and Family Hub

So my image of the model has been removed. Can I type the model and serial number?

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SamsungBri
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Kitchen and Family Hub

Yes, you will need to send that information in a private message using either of the two PM links provided above. 


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RevJ65
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Kitchen and Family Hub
OK. Thank you!
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