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Original topic:

Rs2556sh water and ice dispensers not working

(Topic created: 07-02-2022 11:15 AM)
user2I0CoCR500
Constellation
Options
Kitchen and Family Hub

Both not work.   Water dispenser for Ice Tray not working and dispenser for drinking water is still not working.

I checked solenoid and both sides have continuity.

Water lines are not clogged, NOT FROZEN, and water pressure is still very strong

Power is going to the solenoid (inlet valve)

WHAT else could be wrong?

 

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hi there! I can definitely understand the concern with your dispensers not working properly. I recommend following the steps in this link to help with this: https://www.samsung.com/us/support/troubleshooting/TSG01001875/

Once these steps are completed, if the dispensers are still not working, the unit will require service. There’s a couple options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/refrigerators/

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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hi there! I can definitely understand the concern with your dispensers not working properly. I recommend following the steps in this link to help with this: https://www.samsung.com/us/support/troubleshooting/TSG01001875/

Once these steps are completed, if the dispensers are still not working, the unit will require service. There’s a couple options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/refrigerators/