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49” 4K UHD TURNING ITSELF ON

(Topic created: 08-24-2023 06:21 AM)
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DS55
Cosmic Ray
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LED and OLED TVs

UN49MU8000 

We have had our Samsung 49” UHD smart tv since 2017. Recently the TV will turn itself on after being turned off. 

I have taken the batteries out of the Samsung, Xfinity, and Firestick remotes and it still intermittently turns itself on.

Anyone else have this problem?

Thanks,

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Samsung_Moderator
Community Manager
Community Manager
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LED and OLED TVs

Hello! Thank you for reaching out! This is definitely a strange occurrence. I would recommend disconnecting the TV from Wi-Fi entirely to see if this still occurs. You can also try disabling power on with mobile by doing the following: Navigate to Settings > General > Network > Expert Settings > Power On with Mobile, and turn the setting off.

 

If this does not help then this will require service. Depending on your warranty you will have a couple of options. 

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one-year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service set up
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/

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4 Replies
emanuelrv
Halo
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LED and OLED TVs
Check smartthings have the option turn tv on nearby
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Aztexian
Halo
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LED and OLED TVs
Try holding down the power button on the samsung remote until you see samsung this will do a full power cycle on the device
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tomsframe
Nebula
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LED and OLED TVs

Our 49QFN does *occasionally* come-on by itself, which is freaky to find, but it has only happened a few times over several years, so I haven't spent any time trying to learn the cause. My suspicion is that it is due to the connected AppleTV4K, the only smart box plugged-in to it, and which has of course its own internet connection and does stuff in the background like get updates.

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Hello! Thank you for reaching out! This is definitely a strange occurrence. I would recommend disconnecting the TV from Wi-Fi entirely to see if this still occurs. You can also try disabling power on with mobile by doing the following: Navigate to Settings > General > Network > Expert Settings > Power On with Mobile, and turn the setting off.

 

If this does not help then this will require service. Depending on your warranty you will have a couple of options. 

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one-year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service set up
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/

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