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DIRECTV STREAM App Outage Since July 26

(Topic created: 08-15-2023 01:35 PM)
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lorrcole
Constellation
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LED and OLED TVs

I activated new DIRECTV service on a Gemini, Roku, and Samsung TU7000 TV July 21. The Samsung app failed July 26 and has been down ever since, except for a few days last week when the outage was temporarily resolved. I have reported the outage to DIRECTV repeatedly. No major issues with the Gemini and Roku.

Is anyone else experiencing the same outage since July 26?

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Samsung_Moderator
Community Manager
Community Manager
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LED and OLED TVs

It's possible that your TV is no longer a compatible device for the DIRECTV app. I don't see your TV model in the following link of devices the app can be on: https://www.samsung.com/us/appstore/app/G17347010659-compatible

With it still available on your Gemini, and Roku, you can still use the app there, just not the TV app directly anymore. 

 

Please be aware that all features and availability of the app are subject to change at the discretion of the app developers.

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

It's possible that your TV is no longer a compatible device for the DIRECTV app. I don't see your TV model in the following link of devices the app can be on: https://www.samsung.com/us/appstore/app/G17347010659-compatible

With it still available on your Gemini, and Roku, you can still use the app there, just not the TV app directly anymore. 

 

Please be aware that all features and availability of the app are subject to change at the discretion of the app developers.