Original topic:

S90C OLED Screen Saver coming on constantly

(Topic created: 12-03-2023 02:07 PM)
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Close59956
Asteroid
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LED and OLED TVs

Just got this TV a couple days ago. Whenever I am watching over the air channels the screen saver comes on every few minutes. Sometimes it takes awhile for it to start happening, but when it starts it comes on every minute or two. Anybody know how to fix this issue??? I seen another post on the S95 having the same issue. I need to figure this out soon so I can take this thing back if I have to. 

50 Replies
CorkedFour
Constellation
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LED and OLED TVs

Same thing happens here. 

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Stew9623
Constellation
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LED and OLED TVs

There is a good thread about this issue. It appears to have started around August after an update. After reading the thread and trying out some things, I've come to the conclusion that the issue is the ChatTogether app. It keeps installing and when not used, puts the TV in screen saver mode. I found when I see the popup on the right side of the screen to chat with others, it starts going into screen saver mode. I can go into apps and delete it and the issue will stop. However, the app automatically re-downloads itself, and it happens again. I see this behavior on live sports and NBC 1:00 p.m. (EST) news. I'm pretty sure this is the issue. However, Samsung is being closed-lipped about it.

Note there are other theories out there on this issue, but this is the one I've settled on. There is no word on a fix, so be aware if you keep this TV the issue may be around for a while. Good luck.

HikeMiked
Constellation
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LED and OLED TVs

Thanks for the insights.  I gave that a try and it’s working so far (been five minutes).  If it keeps on happening, I’ll be sniffing the network traffic and block the tv from updating or installing apps at my router. 

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Close59956
Asteroid
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LED and OLED TVs

I think you’re spot on with this. I delete this stupid unwanted app daily. The funny part is, on days where I forget or somebody else turns on the tv (of course without knowing this needs to be done), the screen saver comes on almost without fail. At this point, it seems this to be the problem and why Samsung does not fix the issue is beyond me!!

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userqoiWcbgoTR
Constellation
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LED and OLED TVs
I was thinking this exact thing, when I just keep the chat on it doesn't go to screen saver...
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Sean131415
Constellation
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LED and OLED TVs

+ 1, I don’t like this feature, when I pause I usually try to do on a bright scene so I don’t come back to a dark room.

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Grfxguy
Constellation
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LED and OLED TVs

I had this happen with my two-month-old 77" S90CLED. It would randomly go into screensaver regardless of the source - Live OTA TV, Netflix, Prime Video, or Firestick 4K Max. Once it started that, I could go back to the source by clicking the center button, but it would consistently go back to screensaver every 2 minutes.

The first time I contacted Samsung Support, after providing the full model number they told me to turn off Screensaver. That is not an option on this model.

Two suggestions:

  1. From 2nd Samsung Support Chat session, do a power reset by unplugging power to TV for at least 1 minute, then plug back in and turn on.
  2. From other forums, manually download and install latest software from Samsung web site. The auto update doesn't necessarily download the latest version. I was working on 12XX.X and auto update told me I had the latest version while the website had 1310.3. I downloaded, copied to a USB flash drive and updated from there. It was very easy.

Between these two, I have not had any further issues with screensaver interrupting my normal viewing. That was over the last two days, so I'm not ruling this a total fix until I go at least a week with no screensaver during active feeds.

UPDATE: ChatTogether still reinstalls itself every day. I will try dukesilver's solution and report back.

dukesilver
Constellation
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LED and OLED TVs

I found that if you load the ChatTogethe app and just accept the Terms and Agreements that it fixes things. I think that is the issue. The app tries to load but can't because you haven't accepted the terms and then it quits, triggering the screensaver for some reason. Deleting the app just gets rid of it but it will reinstall and you'll be back where you began

DandGT
Constellation
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LED and OLED TVs

This worked for us. Thank you!

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