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Original topic:

Samsung TV Will not connect to internet!

(Topic created: 08-21-2019 05:54 PM)
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user1XgP8SQ2HN
Asteroid
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LED and OLED TVs

Samsung model UN55KU6600F

The WiFi has worked fine (with minor problems occasionally) until about a week ago now it will not connect.  It shows the 2 network names I currently use on my home network and have tried both at least 15 times.  The passwords ae entered correctly (event tried the WPS option 5 times) still it will not connect.  Any suggestions?

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SamsungJam
Community Manager
Community Manager
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LED and OLED TVs

Oh no!  Can you provide the model of your television?  


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userGg4YIDw3bx
Constellation
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LED and OLED TVs

Good afternoon.

 

For some reason I am presenting connection problems. After an update, the tv wifi conection has been limited and it stops working onstantly, reducing the image quailty to the lowest. I have done internet tset on the tv and it only show 1 to 3 MB of the 50 MB I have on my internet speed. Ther rest of my things work fine. Please advise. 

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SamsungCaleb
Samsung Moderator
Samsung Moderator
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LED and OLED TVs

I'm sorry to hear that, have you tried a factory reset on the TV? Also, are you trying to connect to 2.4ghz or 5ghz? 


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userGg4YIDw3bx
Constellation
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LED and OLED TVs

I have done the factory reset, but for some reason, nothing changed. I am ot sure what the router has, but I think it is 2.4 ghz.

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Anonymous
Not applicable
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LED and OLED TVs