Hi there, Thanks so much for posting about this. I can definitely understand the need to have all the buttons on your remote working properly. I have a couple links that might help with this. The first link has in depth information about the features and functions of the Smart Remote. https://www.samsung.com/us/support/troubleshooting/TSG01207384/
However, if this does not resolve the issue, could you provide the model number for the TV the remote came with? Also, could you confirm exactly which button you are pressing? Lastly, any additional information about the symptoms you're experiencing would be appreciated.
Hi there, Thanks so much for posting about this. I can definitely understand the need to have all the buttons on your remote working properly. I have a couple links that might help with this. The first link has in depth information about the features and functions of the Smart Remote. https://www.samsung.com/us/support/troubleshooting/TSG01207384/
However, if this does not resolve the issue, could you provide the model number for the TV the remote came with? Also, could you confirm exactly which button you are pressing? Lastly, any additional information about the symptoms you're experiencing would be appreciated.
