Original topic:

TU8000 HBO Max Glitch

(Topic created: 04-23-2021 06:43 PM)
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userYDfoLZg4T1
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LED and OLED TVs

I purchased a 50" 4k TU8000 new. 

The TV works magnificently on every app other than HBO Max. 

When using HBO Max I always have a gray bar on the top right corner of the screen. No other app or anything I use has the gray bar on the side. 

Has anyone else experienced this? 

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SamsungTam
Samsung Moderator
Samsung Moderator
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Do the gray bar show on all sources including the picture test as well?


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Tskyfox6969
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Everyone has the issue on Samsung's HBO Max app fix the issue and when making excuses

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cj85
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yep, i just noticed on my 2019 model tonite too. same issue, no other apps have the problem.

apparently a bunch of people are having the same issue.

https://www.reddit.com/r/HBOMAX/comments/md9iov/weird_bar_on_right_side_of_screen_in_hbo_max_tv/

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SamsungLK
Samsung Moderator
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I recommend reaching out to the developer regarding this issue.




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userSWpUJymwuD
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Larry, wouldn't this issue get more attention by HBO Max if Samsung informed them of the issue?

userUXx6B18eKi
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Same issue I bought a 50in 8300.. HBO Max is the only app that has the white line on right side of screen.

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userDv3H1OSuk7
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Have this issue too. its very annoying. 

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userSWpUJymwuD
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I have the same issue on both my 43" (UN43NU6950) and my 65" (UN65RU740DFXZA) with HBO Max. 

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userYeYwx6MNXf
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Same issue 50 inch 4k. Don't remember the model number.
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