Original topic:

TU8000 dead after loud pop

(Topic created: 02-11-2022 11:20 AM)
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userKLFN2dNMor
Constellation
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LED and OLED TVs

I have a TU8000 8 Series 50" TV and after a loud pop, the power is completely dead. not even the indicator LED  turns on. Everything else in the outlet/room has power, so it is definitely the TV.

Hopefully there is a fuse or some sort of replaceable part I can swap, but I wouldn't know where to begin

I've had this TV for less than 2 years

1 Solution


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Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Hello! I completely understand your concern about the tv going dead after a loud pop. I'll be more than delighted to assist with this issue. Does the stand-by light show when your press buttons on the remote? You can press any button besides the power button to see if the stand-by by light comes on. 

 

Additionally, you might find this link helpful: https://www.samsung.com/us/support/troubleshooting/TSG01001086/#tv-s-red-standby-light-is-off

 

If this doesn't help the unit will require service. Because you stated the unit is less than 2 years old more than likely it will be out of warranty if it is more than a year old. Please reach out to a local service center in your area to obtain estimates for repairs.  http://www.samsung.com/us/support/service/location

 

If the unit is in that one-year warranty mark please feel free to reach out to any of these options:

Send a message on Facebook 
 
Send Message on Twitter 
 
Send Message to Moderator 

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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Hello! I completely understand your concern about the tv going dead after a loud pop. I'll be more than delighted to assist with this issue. Does the stand-by light show when your press buttons on the remote? You can press any button besides the power button to see if the stand-by by light comes on. 

 

Additionally, you might find this link helpful: https://www.samsung.com/us/support/troubleshooting/TSG01001086/#tv-s-red-standby-light-is-off

 

If this doesn't help the unit will require service. Because you stated the unit is less than 2 years old more than likely it will be out of warranty if it is more than a year old. Please reach out to a local service center in your area to obtain estimates for repairs.  http://www.samsung.com/us/support/service/location

 

If the unit is in that one-year warranty mark please feel free to reach out to any of these options:

Send a message on Facebook 
 
Send Message on Twitter 
 
Send Message to Moderator 

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