My television updated to the current firmware 1320 earlier this year.
I haven't tried the 3D glasses until now. When I press the button on the glasses, the LED does not flash a color, indicating that it is not detecting the 3D signal. The TV is displaying the 3D image on the screen. The battery is fully charged, and I tried all of the glasses that came with the TV.
Did the recent firmware update disable the transmitting of the 3D signal to the active shutter glasses? I know my 3D glasses worked in the past.
If you're experiencing this or similar symptoms please reach out to our support team directly via one of the following methods, as we would like to Gather additional information, and look at this from a case by case basis. Please provide a photo of the reaction, and provide the full model and serial of the TV as well as your best contact phone number, name, and email.
If you're experiencing this or similar symptoms please reach out to our support team directly via one of the following methods, as we would like to Gather additional information, and look at this from a case by case basis. Please provide a photo of the reaction, and provide the full model and serial of the TV as well as your best contact phone number, name, and email.
An Accepted Solution has been marked and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find resolutions and needed content. Remember that if you do make a post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring with your product. Thank you for being part of the community!
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
