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Voice guide won’t turn off for cc

(Topic created: 08-16-2023 05:17 PM)
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PaulMeh
Constellation
Options
LED and OLED TVs

Our TV lets you turn off the voice guide but even if it’s turned off, it still talks when you hit the closed captioning button and the Accessibility screen opens. 
It seems if the voice guide is turned off, the cc button on the remote should just toggle captioning on and off without opening the accessibility screen. 

1 Solution


Accepted Solutions
Solution
Gossipfunda
Nebula
Options
LED and OLED TVs

It sounds like you're experiencing an issue with your TV's accessibility settings, specifically with the voice guide and closed captioning button behavior. Here are a few steps you can take to address this problem:

  1. Check Accessibility Settings: Make sure that the accessibility settings are properly configured on your TV. Sometimes, there might be specific options related to voice guide behavior and closed captioning. Ensure that the voice guide is indeed turned off in the accessibility settings.

  2. Firmware/Software Updates: Check if there are any firmware or software updates available for your TV. Manufacturers often release updates to address bugs and improve functionality, including accessibility features.

  3. Reset Accessibility Settings: If the issue persists, you might consider resetting the accessibility settings to their default values. This could potentially resolve any configuration conflicts causing the undesired behavior.

  4. Contact Customer Support: If none of the above steps work, it's a good idea to reach out to the TV's customer support. They might be able to provide specific guidance or solutions based on your TV model and the issue you're facing.

  5. User Manual: Consult your TV's user manual for information on how to adjust accessibility settings, including voice guide and closed captioning behavior. The manual might provide insights into how to customize these settings to your preference.

  6. Remote Control Configuration: In some cases, the remote control itself might have configurable settings related to the buttons and their functions. Check if there are any options to customize the behavior of the closed captioning button on the remote control.

  7. Third-Party Accessories: If you're using a third-party remote control or accessories, make sure they are compatible with your TV and configured correctly. Incompatibilities or incorrect settings could potentially cause unexpected behavior.

Remember that the steps to address this issue might vary depending on the make and model of your TV. If you're unable to resolve the problem on your own, contacting customer support is likely your best option for getting personalized assistance based on your specific TV model and situation.

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2 Replies
Solution
Gossipfunda
Nebula
Options
LED and OLED TVs

It sounds like you're experiencing an issue with your TV's accessibility settings, specifically with the voice guide and closed captioning button behavior. Here are a few steps you can take to address this problem:

  1. Check Accessibility Settings: Make sure that the accessibility settings are properly configured on your TV. Sometimes, there might be specific options related to voice guide behavior and closed captioning. Ensure that the voice guide is indeed turned off in the accessibility settings.

  2. Firmware/Software Updates: Check if there are any firmware or software updates available for your TV. Manufacturers often release updates to address bugs and improve functionality, including accessibility features.

  3. Reset Accessibility Settings: If the issue persists, you might consider resetting the accessibility settings to their default values. This could potentially resolve any configuration conflicts causing the undesired behavior.

  4. Contact Customer Support: If none of the above steps work, it's a good idea to reach out to the TV's customer support. They might be able to provide specific guidance or solutions based on your TV model and the issue you're facing.

  5. User Manual: Consult your TV's user manual for information on how to adjust accessibility settings, including voice guide and closed captioning behavior. The manual might provide insights into how to customize these settings to your preference.

  6. Remote Control Configuration: In some cases, the remote control itself might have configurable settings related to the buttons and their functions. Check if there are any options to customize the behavior of the closed captioning button on the remote control.

  7. Third-Party Accessories: If you're using a third-party remote control or accessories, make sure they are compatible with your TV and configured correctly. Incompatibilities or incorrect settings could potentially cause unexpected behavior.

Remember that the steps to address this issue might vary depending on the make and model of your TV. If you're unable to resolve the problem on your own, contacting customer support is likely your best option for getting personalized assistance based on your specific TV model and situation.

AmyLou62
Constellation
Options
LED and OLED TVs
I believe this is the same issue I'm having. Once the accessibility voice guide is turned on, which easily happens if you use the Samsung remote (the remote is not very good), it is impossible to turn off. I unchecked the function but the voice guide continues. I had to reset the TV. It now happened a 2nd time in the 3 days that I've had the Neo TV. Very annoying. Makes me want to take the TV back and get a different brand.
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