We have been having issues on our tv with the volume. When trying to move up or down its moves once and goes right back to what it was at. We have tried on the samsung, firestick and DirecTV remote with all having same issue. We have to reset tv numerous times for it to work. This happens daily and is very frustrating.
FIXED (for now) - Had a similar issue for months and posted in a separate thread. Problem was too many downloaded apps taking up memory and causing the TV to perform poorly. I performed another Reset on the TV (Settings > Support > Self Diagnosis > Reset), followed by initial setup (Settings > General > Initial Setup), and logged back into my Samsung account on the TV. From there, I was finally able to gain access to the SmarTV Apps function. After seeing another similar post describing issues with available memory space, I checked my downloaded apps, and found over a dozen garbage apps that must have auto-downloaded. I deleted every app except those I regularly use, and a small handful of base apps with no option to delete (i.e. Hulu, Prime TV, Vudu, Internet, etc.). This left me with about 11% memory remaining. Miraculously, my volume is no longer stuck and the TV operates normally, going on about an hour. I've adjusted the volume about 50 times already with no issues. First time the TV is behaving normally in about 3 months. Hope this is helpful. Good luck out there.
If this does not work for you, service is required. To have service set up, please feel free to reach out to Samsung directly via one of the following options and with a link to our thread.
Hello. For a few months now, the volume will get stuck on our TV. We have the Samsung remote as well as an Amazon Fire Stick and this happens with both remotes. Every time we need to either wait 20 minutes or shut everything down for a few minutes and reboot.
I found other forums on this subject without resolution other than sending someone the serial number to look into it. I've tried reconnecting the wifi in addition to shutting down and still no luck. There's no rhyme or reason to why this is only a sporadic issue.
Has anyone had luck finding a solution? We really like our tv and would hate to have to get a new one!
Do you have any other devices connected to the television besides the firestick? Please go to Settings>Support and provide the full model code and current software version of the television so that we can look into this for you.
Also every time i turn my tv on, I have to re-sync the smart remote to have it respond. even after re-syncing every start up, the volume is still only shifting up or down 2 levels.
i also have trouble changing settings, eg. HDMI-Arc when i try turn this option on it never highlights the box and doesnt work. settings also revert back to standard when exiting the smart hub.
FURTHER i cannot access the E-manual as after it loads in closes itself and gives a error message.
I apologize for the inconvenience. This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area.
