YouTube TV stopped working

[userTyjRDHrnE6]

Greetings,

I have a Samsung QN90AA 50 Tv and YouTube TV. Up until last night it had worked for some years.

Now there is no video or sound. The guide shows up and all the settings tabs and so on. There is even the option to resume a previously viewed show and I can click on that.

No video at all. It is stuck on  a black screen with the little circle spinning.

If I click on the resume show windows, there is a commercial for some 3 minutes. The commercial video shows. No problem. there little timer is there to show the 3 minutes going by. Then upon completion, the screen goes black with the spinning circle.

I have done the following: power recycle, reinstall, clear cache, delete Smart Hub and reset to factory specs. No change.

In looking at the nerd information there is NO "Network Activity" The connection speed shows as well as the buffer health.

Also, YouTube TV works fine on my Samsung S21, desktop, laptop, tablet and Roku device. No problem.

The Samsung TV is connected via hardware to the router. There is WiFi also. Tried both connections. Just in case there was a hard wire issue. Zero luck there.

Up until now, there was not any issue. Download speed is about 120 Mps and upload is about 60 Mps.

[userTyjRDHrnE6]

I just checked YouTube (not TV) and it works just fine. No issues.  I opened up the nerd info tab and attached a photo.

The distinct difference in the Network Activity. For TV, there is none. For regular YouTube, there is activity.

There is a clear problem with the Network Activity being blocked somehow.

[Jacob126]

Maybe your TV is to old?

[userTyjRDHrnE6]

I bought the TV new in summer of 2021. I should hope the lifespan is longer than that.

I have a ticket submitted to YouTube and they are looking through all the logs I sent.

[Jacob126]

So then wait for a reply

[userTyjRDHrnE6]

Based on what you wrote I went to the YouTube TV web site and Samsung TVs after 2017 are compatible.

I posted thus to see if anyone had a thought in addition to an FYI.

I am waiting. Thank you.

P.S. Complete TV reset to factory settings did nothing.

[LeoWyatt89]

if you have tried reinstalling the application? If you've done that and your software is up to date on your television there's nothing else you can do on your end, Report it to Youtube. Nothing samsung can really do either. 

[userTyjRDHrnE6]

I have a ticket in with YouTube and it has been escalated. In addition, I have a ticket with Samsung as well and it also has been escalated.

The purpose of my post is partly to seek assistance and also to have on record with searches about the problem's existence.

Thank you

[Grandroid]

I have this exact same issue on my 2021 85 inch QN90AA, it began last weekend following a power interruption. I am able to run my Youtube TV on four other TVs, three of them Samsung, one LG and can also run Youtube TV on my Nest Hub.  The problem is squarely a SAMSUNG QN85AA issue, based on my troubleshooting.

[userTyjRDHrnE6]

Thank you for adding you experience to mine.

I have contacted YouTube TV multiple times with tickets in place.

I have reset the TV to factory specs. No luck. I cannot think of anything else to do. My Roku works, of course, but I took that from the guest room (no guests right now). 

I submitted a ticket to Samsung as well. Nothing.

I have a near zero expectation of a resolution.

Cheers