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Original topic:

facing problem on Samsung TV Shadow

(Topic created: 09-29-2022 02:36 PM)
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nomankhan5321
Constellation
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LED and OLED TVs

Hello all, I'm having trouble with my Samsung TU8000 television. A shadow has appeared on both sides of my screen only yesterday, this was not the case before. Please let me know what may be wrong if anyone can help. 
Cheers 

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Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Any negative issue with a TV can ruin a perfect day. And to not even be able to see the whole screen can be insanely frustrating. I do believe this link may have an easy fix for this.

https://www.samsung.com/us/support/troubleshooting/TSG01202526/#a-portion-of-the-tv-screen-is-black

Please read the link in its entirety to reap the full benefit of the troubleshooting.

If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case-by-case basis, please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email. 

 

Send a message on Facebook
 
Send Message on Twitter 
 
Send Message to Moderator

 

If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

 

http://www.samsung.com/us/support/service/location

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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Any negative issue with a TV can ruin a perfect day. And to not even be able to see the whole screen can be insanely frustrating. I do believe this link may have an easy fix for this.

https://www.samsung.com/us/support/troubleshooting/TSG01202526/#a-portion-of-the-tv-screen-is-black

Please read the link in its entirety to reap the full benefit of the troubleshooting.

If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case-by-case basis, please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email. 

 

Send a message on Facebook
 
Send Message on Twitter 
 
Send Message to Moderator

 

If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

 

http://www.samsung.com/us/support/service/location