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Original topic:

un49ks8000f screen fades out

(Topic created: 12-26-2023 12:30 PM)
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mbrachte
Constellation
Options
LED and OLED TVs

I have a 4k tv and it powers on, then the screen goes plaid with lines then fades out. It will stay on with the lines but turns off. Might be waiting for input.  Is the control board bad or the power board?

Thanks!

1 Solution


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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Hello! Thank you for reaching out! I see how this can be frustrating with your TV having this issue with the display. I would recommend making sure to try on all sources and a new HDMI cable. If this does not help then this will require service. Depending on your warranty you will have a couple of options. 

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/

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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Hello! Thank you for reaching out! I see how this can be frustrating with your TV having this issue with the display. I would recommend making sure to try on all sources and a new HDMI cable. If this does not help then this will require service. Depending on your warranty you will have a couple of options. 

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/