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Issues with battery drain, findmymobile, screen flushing not working after software update

(Topic created: 09-26-2022 11:40 AM)
chintal
Constellation
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Other Mobile Devices

my findmymobile is not working and not register > my software issue is not working > battery draining issues > screen flushing sometimes > software update is not working > 

 

 

 

 
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Samsung_Moderator
Community Manager
Community Manager
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Other Mobile Devices

Hello, We know how frustrating it is when your phone has multiple issues.

Have you tried clearing the cache partition?

1. With the phone powered off, push Volume Up + Power button until the SAMSUNG GALAXY A51 5G logo shows up.

2. Release all buttons and choose Wipe cache partition. Use Volume buttons to scroll down and the Power key to accept it.

3. Then, you should to confirm the whole process by the Yes position.

4. At the end select Reboot system now by using the Power key.

 

You can also test the phone in Safe Mode to see if there is a 3rd-party app affecting the function of the phone. https://www.samsung.com/us/support/answer/ANS00062983/

 

A final troubleshooting step is to factory reset the phone. https://www.samsung.com/us/support/answer/ANS00062029/

 

If you continue to have issues with the phone, we recommend having it evaluated at an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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2 Replies
chintal
Constellation
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Other Mobile Devices
Chintal Screenshot_20221003-104725_Device care.jpgScreenshot_20221003-104744_Device care.jpgScreenshot_20221003-111416_Settings.jpgScreenshot_20221003-104804_Software update.jpg
0 Likes
Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Other Mobile Devices

Hello, We know how frustrating it is when your phone has multiple issues.

Have you tried clearing the cache partition?

1. With the phone powered off, push Volume Up + Power button until the SAMSUNG GALAXY A51 5G logo shows up.

2. Release all buttons and choose Wipe cache partition. Use Volume buttons to scroll down and the Power key to accept it.

3. Then, you should to confirm the whole process by the Yes position.

4. At the end select Reboot system now by using the Power key.

 

You can also test the phone in Safe Mode to see if there is a 3rd-party app affecting the function of the phone. https://www.samsung.com/us/support/answer/ANS00062983/

 

A final troubleshooting step is to factory reset the phone. https://www.samsung.com/us/support/answer/ANS00062029/

 

If you continue to have issues with the phone, we recommend having it evaluated at an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html