Original topic:

Samsung A15 Problems

(Topic created: a month ago)
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Faith7777
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Hey,
So, I got my mom a Samsung A15 last week. She broke her S10+. Today, she was having trouble sending and receiving texts. When she tried to send a text, she got a message that said "waiting for connection".
Then, she couldn't make calls. They just wouldn't connect. And when I called her, it went straight to voicemail.
I bought her this phone because she usually only uses it for texting, calling, and taking pictures.
I have the S23 Ultra, but it's way too advanced for my mom. She's 86.
Has anyone else had these problems?
Also, does anyone have any of the other A models?
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GaryB82
Epic Samsung Care Ambassador
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I would suggest contacting your carrier since it sounds like a signal issue


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Faith7777
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Thanks, I think I'll do that now. It's just weird that she never had connectivity issues with the S10+.
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GaryB82
Epic Samsung Care Ambassador
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The A15 might not be fully setup in there system


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Faith7777
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That could be possible since I bought an unlocked version from Best Buy and put the SIM from the S10+. Maybe a new Sim might help also. Thank you for your thoughts!!
realaud
Supernova
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Many times when you put a sim in a different phone, you have to re-register it with your carrier.  Sometimes the carrier sends a text asking if you moved the sim and want to re-register it to the current device.  It's a security measure.

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