Original topic:

Freestyle Wont Stay On

(Topic created: 03-28-2022 02:31 PM)
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userrHKwrBnPTr
Astronaut
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Projectors & Other TVs

Good afternoon,

I recently purchased a Samsung Freestyle and I am having trouble making it through the setup phase because the projector will not maintain power long enough to get through setup.  I have it connected to the power adapter but it will only stay on/active for about 20 secs before immediately dying and shutting off.  Not nearly long enough to even connect to the internet.

I have tried to change charging cords and nothing seems to help.

Please advise!

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Samsung_Moderator
Community Manager
Community Manager
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Projectors & Other TVs

Hello! I understand how this can be a cause for concern have you tried the troubleshooting steps below? 

 

By default, some HDMI devices are set to turn the TV on when they turn on. This feature is Anynet+, also known as HDMI-CEC, and allows you to control both devices with your TV remote. If you want to turn on your devices separately, you can turn off Anynet+ in Settings > General > External Device Manager, but you will no longer be able to use your TV remote for both devices.

  1. Unplug the TV or projector for 30 seconds.

    Unplug the TV/projector from the wall outlet or surge protector and leave it unplugged for 30 seconds.

  2. Inspect the power cord for damage.

    Check the power cord to see if there is any visible damage. If the power cord appears to be damaged you can get a replacement at samsungparts.com.

    You can search for your TV model to find the exact power cord you need.

  3. Plug the power cord back into the wall outlet.

    If you were using a surge protector, bypass it for now and use a wall outlet.

  4. Try to update the software.

    In some cases, a software update can correct the problem. There is a risk, however. If the TV/projector turns off during the software update, it could damage it. Updates can take up to 30 minutes depending on network speed, so if the TV/projector is not turning off too frequently, try updating the software.

  5. Disable the Power On with Mobile option.

    TVs and projectors that can connect to SmartThings can be turned on using compatible devices, sometimes automatically. However, if abnormal "power on" signals are sent through the wireless network, they will trigger this function and make the TV turn on.

    If you do not want this function, navigate to Settings > General > Network > Expert Settings > Power On with Mobile, and turn the setting off.

     

    If the troubleshooting steps did not help above then this will require service, you have a couple of options based on your warranty. 

    - If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
    - If you have an extended warranty you can reach out to them to have service set up. 
    - If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
    - If you're OUT of warranty, you can use this link below to find a service center in your area. 

    https://www.samsung.com/us/support/service/locations/

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Projectors & Other TVs

Hello! I understand how this can be a cause for concern have you tried the troubleshooting steps below? 

 

By default, some HDMI devices are set to turn the TV on when they turn on. This feature is Anynet+, also known as HDMI-CEC, and allows you to control both devices with your TV remote. If you want to turn on your devices separately, you can turn off Anynet+ in Settings > General > External Device Manager, but you will no longer be able to use your TV remote for both devices.

  1. Unplug the TV or projector for 30 seconds.

    Unplug the TV/projector from the wall outlet or surge protector and leave it unplugged for 30 seconds.

  2. Inspect the power cord for damage.

    Check the power cord to see if there is any visible damage. If the power cord appears to be damaged you can get a replacement at samsungparts.com.

    You can search for your TV model to find the exact power cord you need.

  3. Plug the power cord back into the wall outlet.

    If you were using a surge protector, bypass it for now and use a wall outlet.

  4. Try to update the software.

    In some cases, a software update can correct the problem. There is a risk, however. If the TV/projector turns off during the software update, it could damage it. Updates can take up to 30 minutes depending on network speed, so if the TV/projector is not turning off too frequently, try updating the software.

  5. Disable the Power On with Mobile option.

    TVs and projectors that can connect to SmartThings can be turned on using compatible devices, sometimes automatically. However, if abnormal "power on" signals are sent through the wireless network, they will trigger this function and make the TV turn on.

    If you do not want this function, navigate to Settings > General > Network > Expert Settings > Power On with Mobile, and turn the setting off.

     

    If the troubleshooting steps did not help above then this will require service, you have a couple of options based on your warranty. 

    - If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
    - If you have an extended warranty you can reach out to them to have service set up. 
    - If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
    - If you're OUT of warranty, you can use this link below to find a service center in your area. 

    https://www.samsung.com/us/support/service/locations/

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