Original topic:

Kanopy not playing movie

(Topic created: 10-09-2023 07:00 PM)
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uservqNEJgxo9d
Asteroid
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Projectors & Other TVs

I have a UN60 JS7000 FXZA. I’m able to download, open, and log into the Kanopy app.  When I choose to watch a movie (from my watchlist)  it does not play. I get the circle spinning as if it’s buffering but this goes on forever. I have a fast internet connection and movies works play just fine with the Netflix and Amazon apps.  But the Kanopy app is having problems. I have rebooted my TV as well as reinstalling the Kanopy app as their website suggests.  Any suggestions?  I was gonna contact Kanopy but I figure I would post this here first. Thanks. 

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mpnlg
Asteroid
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Projectors & Other TVs

I’ve reported it directly to Kanopy now so hopefully will find out more soon.  Very frustrating.  

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mpnlg
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I've just found an official report on this issue at https://status.overdrive.com/incidents/0xpdb9g2yr8p

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mpnlg
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And.... it is fixed 🙂 

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Mbj9444
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I have never had issues with playing Kanopy on our Samsung till today - refuses to recognize the tv as a compatible device to play movies on. No changes have been made on any of the devices

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